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Review Management Blog by Grade.us: Reputation Strategy

Details: Resources to manage your reviews and your reputation The local search industry’s guide to review management. Check out our top expert interviews, marketing agency insights, local SEO suggestions, and review management strategy. Recent Posts: The Top 19 Doctor Review Sites For Attracting PatientsMay 25, 2021 Where Will Google Place Trust Next?May 18, 2021 How to Automate Review …

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Yelp Reviews: A Comprehensive Guide To Review Management

Details: 45.18% of consumers read reviews on Yelp before making a purchase (compared to 63.6% on Google). Moving from a 3-star rating to a 5-star rating on Yelp generates 25% more clicks from Google’s search results. 5-star ratings earn 39% more clicks from Google’s search results (vs. a 1-star rating). 97% of consumers spend money with a business

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How To Generate More Trustpilot Reviews

Details: Organic reviews: These are unsolicited reviews, feedback submitted by customers who took the initiative and reviewed a business unprompted. Automatic invitations: These invites are automatically sent to customers after their purchase or service is completed. These reviews, once completed, are labeled in Trustpilot as verified.This includes reviews that are flagged as fake but …

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17 Insanely Funny Yelp Reviews

Details: Funny Lawyer Yelp Reviews. 5. Clean "rest stop". Samuel G thought it would be a good idea to do a tongue-in-cheek review of big law firms in his area. 6. Granola bar buffet, looks like a break room. Samuel did the same thing to BigLaw firm Sullivan and Cromwell LLP.

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How To Respond To Negative Reviews Templates and Examples

Details: Before we dive into each type of negative review and how to respond, there is an overarching framework that you’ll want to apply when responding to negative feedback. Personalize the response with the reviewer’s name when possible. Some review sites require a name, and others allow pseudonyms. This is an indicator.

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Can you offer review incentives for positive reviews

Details: Reviews are only valuable when they are honest and unbiased. (For example, business owners shouldn’t offer incentives to customers in exchange for reviews.) Read more in our review posting guidelines. If you see a review that’s inappropriate or that violates our policies, you can flag it for removal. Source: Google Support

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Why Fake Reviews Are Like Fake News and What You Can Do

Details: Fake reviews, like fake news, decrease collective customer trust over time. As competition increases, the demand for results grows. These demands incentivize dishonest and sketchy reviews. Google, Amazon and Facebook are struggling to keep up.

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How To Boost Patient Referrals with Healthgrades Reviews

Details: Reviews. This section is obvious, it’s a list of the reviews left by previous patients. This section also includes review trends and sentiment analysis, consistent themes that appear in a patient’s review of the healthcare professional.

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How To Get Your Unhappy Customers To Change a Bad Review

Details: The negative reviews with the right motives behind them. 1. Vengeful. These customers want to punish you. They're angry and they want to do as much damage to your business as possible. A scathing review is an easy, low-risk way to accomplish that. Typically, these customers aren't looking for justice or reconciliation.

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What Customers Really Want When They Leave a Bad Review

Details: Consider this story from John Frigo, owner of an eCommerce nutrition site, who has to deal with bad reviews of his own. "The last negative review I left was for a Sonic fast food restaurant.My girlfriend bit into a burger that had a piece of bone in it, and broke her tooth. It happened in the evening, so we had to run out and get an emergency dental patch kit. She was in discomfort all night

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How To Get BBB Reviews For Your Business

Details: With Google reviews, reviews are tied to keywords, so this makes sense. Local search optimization coupled with strong review management tactics produces the greatest gains. Conversions: This is the primary purpose of your online review portfolio. Online reviews give customers the confidence and trust they need to buy your product.

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Caring.com Reviews: Attract More Seniors with 5-Star Reviews

Details: Reviews may not contain information that is irrelevant within the context of the Caring.com website or irrelevant to the services provided. Commercial e-mail addresses or other contact information are not allowed in reviews, nor is promotional material of any kind. We reserve the right to reject/delete any URL within a review for any reason.

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Google Reviews: How To Get, Manage, and Market My Reviews

Details: Online reviews are a form of social proof. Research shows 91% of 18-34-year-olds trust online reviews as much as personal recommendations from friends and family. The data shows this translates to more revenue for local businesses. Womply found businesses with more than 9 fresh reviews (posted within the past 90 days) earn 52% more than average. Those with 25 reviews (or …

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How To Deal With Negative Reviews On Google

Details: The reality of reviews is real, and the importance Google reviews play in the world today, especially to small businesses, has never been more relevant. However, enough of the doom and gloom. All is not lost. Sit back, pay attention, and learn how to effectively deal with negative reviews on Google.

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60 Review Request Text Templates To Get Google Reviews

Details: Using review request text templates to ask for a Google review is not some sort of bad practice. Sure, you could depend on email review request templates, but texts can be incredibly effective.. When you don’t have the time to write a personal message to every customer, a review request text template is an efficient way to give your happy customers a voice.

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The Ultimate 2020 Review Management Checklist

Details: Online reputation management (ORM) has evolved into an essential necessity of digital marketing. Any business with an online presence needs to actively manage their online reviews. With many businesses adjusting to the new normal, your online reviews can highlight your customers' current expectations of you, but also support you as you future proof your business.

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The Top 19 Doctor Review Sites For Attracting Patients

Details: Vitals at a glance. 4.62 million visits per mo. The largest database of patient reviews for doctors and providers. Vitals enables patients to filter their search results by a variety of factors, including insurance accepted, patient reviews, years of experience, distance, virtual visits, and more.

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40 Situational SMS Templates For Requesting Reviews

Details: Customers will write reviews on their phone. Make a review request with these SMS templates. 40 text message templates to get Google reviews. Read More

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What Are People Looking For When They Read Restaurant Reviews

Details: People read restaurant reviews as much as any other industry. It makes sense. We all have to eat. Nobody wants to spend hard-earned money on cruddy food, especially not when you're on vacation. Or are trying to recover from a long day at work.

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How to Delete a Google Review

Details: Head over to Google Maps. Search for your business in Google Maps. Click the stars/number of reviews to expand the reviews. Scroll down to the offending review, click the three-dot menu icon on the offending review. Click the “Flag as inappropriate” link. Fill out the policy violation form then click Report.

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The Knot Reviews: How to Grow Your Wedding Vendor Reputation

Details: Reviews: Building a strong review portfolio has an off-site impact. The stronger your reviews are on The Knot (and their affiliated sister sites), the better your profile performs in Google, via local search listings and local packs. Building a strong review portfolio on both The Knot and WeddingWire is an indirect way to boost traffic to your

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How to Boost Employee Advocacy with Glassdoor Reviews

Details: Get Reviews; Requirement: Get at least 60 reviews from current employees per year. Why: The more current the review, the more weight it has with the job seekers. Respond to Reviews; Requirement: Respond to at least 10 reviews per year. Why: Showing that you listen and respond to employee feedback is a cornerstone of transparency. Promote Your

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Using Healthcare Reviews To Win and Retain New Patients

Details: This is what most patients want. What's also unsurprising is the impact reviews have on your patient's experience. 82% of patients stated online reviews influence their willingness to be treated by a doctor. 70% of patients stated online reviews are crucial when selecting a healthcare provider. 50% of patients believe a doctor’s reputation is

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HomeAdvisor Reviews: How To Double Your Lead Flow In 45 Days

Details: 50% of homeowners trust information from review platforms like HomeAdvisor, Yelp, or Google Reviews. 46% relied on personal relationships to find the right home improvement professional. HomeAdvisor saw a 21% year-over-year revenue growth 279.5 million. 23 million service requests from 13 million households.

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Avvo reviews: How attorneys can win 4.5x more clients

Details: The vast majority of clients (83%) rely on review platforms as an initial first step.What’s also surprising is the fact that 9% of clients use reviews to evaluate an attorney they've already retained.; 8% of these attorneys use reviews to validate an attorney they've tentatively selected before their consultation.; 48% of survey respondents listed service quality as the most important factor

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Financial Services Reviews: Using Online Reviews To Boost

Details: Fake reviews. The Guardian shared a post showing that competitors, including financial services, are not above posting fake reviews. Competitors use these fake reviews to build themselves up and tear your organization down. A strong review management portfolio filled with legitimate reviews makes it harder for competitors to attack your business.

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Are the Wrong People Managing Your Online Reviews

Details: A list of negative reviews creates a negative perception overall. Positive reviews work the same way. So, the best person to manage your reviews is the person (or team) responsible for managing the perception and image of your organization. But, who is that really? That all depends on your organization, doesn’t it?

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Fighting Fake Reviews on Google: Tactics and Strategies

Details: Fake reviews can have a real negative impact on a business. Learn how 3 experts detect, investigate, and remove fake reviews from their client's listings. Read More

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Get Restaurant Reviews To Stand Out In a Competitive Landscape

Details: They want negative reviews.. Botto Bistro, an Italian restaurant in Richmond, CA decided to ask their customers for one-star reviews.In their mind, it was an easy way to subvert online review platforms and gain some much-needed publicity.

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How To Boost DealerRater Reviews and Increase Sales

Details: Reviews: A well-built review portfolio on DealerRater means customers are 3.5 times more likely to buy a car from you rather than your competitors. You'll want to focus your attention on getting both your satisfied and unsatisfied customers to share their feedback with you.

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How To Get More TripAdvisor Reviews

Details: In 2018, TripAdvisor generated 730 million user reviews and opinions across 8 million listings covering a variety of industries, including restaurants, hotels, vacation rentals and attractions. What about revenue? Last year, TripAdvisor generated $1.6 billion in revenue via their advertising and review campaigns across 24 travel media brands owned by the TripAdvisor Media Group in 48 markets.

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What's the Difference Between Business Reviews and Product

Details: Product reviews are more specific. Does it work, were there problems, did it meet your expectations, etc. Business reviews are about identity and purpose, product reviews are about performance and outcomes. When customers are evaluating your business they're looking for …

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How to Craft a Review Management Strategy for Your Clients

Details: A face-to-face request (in-person, via Skype, etc.) is the most effective, followed by text and email. Daily review monitoring. A prompt response is only possible if you’re actively monitoring your online reviews. 20% of customers expect a response to their review within 3 …

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Healthcare Industry Review Management Tips & Insights

Details: Unlike most other industries reviews aren't the sole factor driving healthcare decisions, but in truth the other factors hurt more than they help. Indeed, reviews may be the only way to mitigate some of the circumstances which can jeopardize both new patient acquisition and the lifetime loyalty of a patient.. And since most patients prefer third-party online reviews over government rankings or

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How Can My Law Firm Get More Reviews

Details: Earlier I said 16 reviews was high for this industry, and it’s true. Even here in Seattle I mostly see lawyers with 1 or 2 reviews. The ones who are the doing the best only have 25 or 30. That doesn’t mean 30 reviews is the best you can do. With a little work, you can get closer to 300.

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Review Management’s Low-Hanging Fruit: Getting Customer

Details: For easy reviews, it's all about reducing friction. MecLabs defines user friction as "psychological resistance to a given element in the conversion process." That's basically what you're looking to reduce here. You'll want to minimize the amount of friction your customers experience at any given point in your review funnel.. Your customers experience friction in a variety of places.

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10 Incentives You Can Give Your Employees For Requesting

Details: Reviews for the review-seekers! Look, like it or not, most people don't remain on their jobs for 20 years anymore. Yours might be the rare company who shows your people enough love and loyalty to keep them forever, but even if that's true, some of them are going to move across the country, change careers, go back to school, or whatever.

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How To Send Out Review Request Email Campaigns

Details: Reviews don't write themselves. Can a review request email campaign be the best way to get reviews for your business? You may have the best hamburger in town, you might be the lawyer that everyone knows from the commercials, you might run a local SEO agency that ranks number 1 for local in your city. That doesn't mean you have great reviews.When prospective customers are checking out your

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Why Reviews Hurt the Legal and Healthcare Industries

Details: Which means patient reviews do matter. Before the age of reviews, patient reviews didn’t matter. Professionals won patients through insurance, hospital and industry associations. Those days are in the past. These days a negative review is all a patient needs to bury your business, often times for good. Everything’s changed.

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Hospitality Industry Review Management Tips and Insights

Details: The link between reviews and revenue exists in every business, but it's more direct, and more obvious, in the hospitality industry. This makes generating and managing reviews far more important for the owners of hotels, resorts, and glamping locations everywhere. In fact, the review craze began with the hospitality industry.

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Use Zillow Reviews To Build a Profitable Real Estate

Details: Reviews: Sixty-two percent of buyers choose a real estate professional based on online reviews. Buyers worked with an agent 87 percent of the time to find their home. Google says 49 percent of real estate consumers search for trust , followed by experience, negotiation, personal references, speed, and brand.

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